Return & Refund Policy

Return & Refund Policy As a B2B supplier, our policy focuses on product integrity and project continuity.

• Defective Products: If products (e.g., hotel safes, kettles) arrive damaged or defective, please notify us within 7 days of receipt with photographic evidence.

• Custom Orders: Items with custom branding (logos) or bespoke hotel specifications are non-returnable unless a functional defect is proven.

• Restocking Fee: For approved non-defective returns, a 20% restocking fee may apply, and the buyer is responsible for return shipping.

• Refund Processing: Approved refunds will be credited back to your original payment method or applied as credit for future sourcing orders within 15 business days.